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Support Center Terms & Conditions Privacy Policy Children’s Safety Policy

Our Privacy Promise to You

At Cozypal, trust is everything. We know legal documents are hard to read, so here is our promise in plain English:

🛡️ We Never Sell Your Data

Your personal conversations, your photos, and your habits are strictly yours. We do not sell your information to advertisers or third parties. Ever.

No "Creepy" Tracking

We use data only to make the App work better for you (like remembering your pet's name or your dietary preferences). We don't track you across other websites or apps.

You Are in Control

Want to delete a post? Want to delete your account? You can do it instantly with one button. We believe in your right to be forgotten.

🤝 Secure by Design

We use industry-standard encryption to protect your information. Think of Cozypal as a digital home with the strongest locks on the doors.

Frequently Asked Questions

How do I create an account?
Creating an account is simple! Download the CozyPal app from the App Store, open it, and follow the on-screen instructions. You'll need to provide a valid email address and create a secure password. The process takes just a few minutes.
Is my data safe and private?
Absolutely. Your privacy is our top priority. We use industry-standard encryption to protect your information, and we never sell your data to third parties. You have complete control over your account and can delete it at any time.
How does the AI companion work?
Our AI companion is designed to provide meaningful, supportive conversations. It learns from your interactions to better understand your preferences and needs, while always respecting your privacy. The AI can help with daily check-ins, remember important details about your life, and provide companionship when you need it.
Can I customize my profile?
Yes! You can customize your profile with photos, a bio, and your interests. You control what information is visible to others in the community. All customization options are available in your profile settings.
How do I report inappropriate content or behavior?
We take community safety seriously. If you encounter inappropriate content or behavior, you can report it directly through the app by tapping the report button on any post or profile. You can also email us at hello@cozypal.chat with details, and we'll investigate promptly.
What if I forget my password?
If you forget your password, you can reset it by tapping "Forgot Password" on the login screen. You'll receive an email with instructions to create a new password. Make sure to check your spam folder if you don't see the email.
Is CozyPal available on Android?
Currently, CozyPal is available on iOS devices through the App Store. We're working on an Android version and will announce its release soon. Stay tuned for updates!
How do I delete my account?
You can delete your account at any time from the Settings menu in the app. Simply go to Settings > Account > Delete Account. This action is permanent and will remove all your data. If you have any concerns, please contact us first at hello@cozypal.chat.